To request the deletion of your Juleo account, please follow these steps:
1.
Verify Your Identity: Send an email to genie@juleo.club from the email address associated with your account.
2.
Confirmation: You'll receive a confirmation call to your registered phone number. To protect your account, we'll ask you to verify some information. Once your identity is confirmed, we'll proceed with deleting your account as outlined in our privacy policy.
3.
Below are highlighted sections from our privacy policy regarding data deletion. For more details, visit our complete privacy policy here .
1.
Paragraph 6: Your Rights and Choices
You may request that we delete the personal information we keep about you. You can exercise your right to delete by submitting a request on the Platform or contacting us anytime at genie@juleo.club.
2.
Paragraph 8: Data Retention and Deletion
We will retain your information only for as long as it is necessary for providing you with the services available on the Platform, to comply with legal obligations, or until you request termination of your account with Us, whichever is later. However, we do not retain any of your information beyond 5 years, except where required by law.
Upon termination of your account, we will remove your profile from public visibility and restrict further processing of your data. However, for operational, security/fraud detection and legal purposes, we will retain the following user records in our secure databases on Amazon, Google Clouds:
Government / Identity Records: user name, phone_no, id_used, date_of_birth, fathers_name, address
Demographic Information: city, income, gender
Media & Verification Data: selfie_image (stored securely on Amazon Cloud servers for verification and fraud prevention); profile images retained for algorithm training and service improvements, right after which they will be permanently deleted
Usage & Platform Security Data: match details (anonymized)
Post-termination of your account, we may continue to use your anonymised data aggregated or combined with other Users' anonymised data
In cases where a User has violated the Terms and Conditions of Our Platform or submits a request for deletion of their personal data, we will promptly take necessary actions in accordance with Paragraph 6(e). However, Juleo reserves the right to retain information required for compliance with applicable laws, fraud detection, or enforcement of our policies.
If you wish to withdraw your consent for processing your information, you may submit a request at genie@juleo.club. However, we will continue to retain information which is required to be retained under the applicable laws.
Funtastic Connexions Private Limited. All rights reserved.