Pursuant to the services you avail yourself of from time to time, we may require you to provide additional information, as and when required, to comply with any applicable regulatory requirement or to provide additional services/products via the Platform, as and when offered. You may choose to provide such information if you wish to use the services provided on the Platform.

We also maintain a record of the information you provide to Us when using customer support services. Conversations during customer support services may also be retained on an anonymous basis for training and quality purposes.

By choosing to provide your personal information via the Platform, including but not limited to the categories of personal information mentioned above, you expressly consent to Juleo's use of your personal information for the purposes listed in this Privacy Policy. From time to time, We may ask for your specific consent to collect additional information, such as your precise location or your contacts or selfie image/video concerning the services the Platform provides. We may also require you to provide a government identifier for verification purposes. You may choose not to provide such information, or you may withdraw your consent at any time by contacting us at genie@juleo.club.

We strive to keep automatically tracked information to a minimum by obtaining no permissions from the Platform unless absolutely necessary to enable its proper functioning. However, we may collect information relating to your use of our Platform, such as your IP address, browser type, access time, and time spent. We may also collect information about the screens/pages you view within our Platform and other actions you take while using our Platform.

We may use third-party services for such automatic collection, however, no personally identifiable information will be shared with such third parties unless required under applicable laws.

We use your personal information to carry out our contractual commitments towards you in connection with the Platform and to provide better services and matches to you. We use this information to assist you in your search for a suitable partner. In addition, We use your personal information to comply with legal obligations. We also use your personal information to allow other female verified Users to view other male Users profile on the App (based on their preferences) and conduct an internal analysis of your browsing pattern and history. We use certain categories of your personal information, such as identity proofs and selfie video, to verify your background and authenticate valid Users to provide a safe and trusted environment on the Platform.

We use your personal information to (i) provide, measure, and improve our services and Platform and (ii) create and maintain a trusted and safe environment (such as complying with our legal obligations under applicable law and complying with our policies). The information collected from our Platform allows us to collect statistics about Our Platform to assess usage and effectiveness and to enhance the functionality of our services.

We also use your information to perform internal operations necessary to provide our services, such as troubleshooting software bugs and operational problems, conducting data analysis, testing, and research to improve services, and monitoring and analyzing usage and activity trends. We also use your information to contact select Users to obtain feedback about our services and for statistical consumer research purposes.

Pursuant to the services you avail yourself of from time to time, we may require you to provide additional information, as and when required, to comply with any applicable regulatory requirement or to provide additional services/products via the Platform, as and when offered. You may choose to provide such information if you wish to use the services provided on the Platform.

We also maintain a record of the information you provide to Us when using customer support services. Conversations during customer support services may also be retained on an anonymous basis for training and quality purposes.

Access/rectify: Tools and account settings on the Platform can help you access, rectify or remove the information you provided to us and associated with your account directly within the service, apart from the information which cannot be edited as provided in the Terms and Conditions. You can also change the information you provided by editing your profile directly in the Platform. In relation to the information which is not editable, if you believe that such information We hold about you is inaccurate, you may also contact us to rectify it.

Device Permission: Your device can have a permission system for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change the settings on your device to either consent to or oppose the collection or use of any such corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.

Uninstall and Account closure: You can stop all information collection by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. You can close your account by using the corresponding functionality directly on the service.

Reviewing your information: You may have the right to review the personal information we keep about you (depending on the jurisdiction; this may be called right of access, right of portability or variations of those terms). You can also request for a copy of your personal information by putting in such a request on the Platform.

Delete/erase: You may request that we delete the personal information we keep about you. You can exercise your right to delete by submitting a request on the Platform or contacting us anytime at genie@juleo.club.

We adopt reasonable security measures designed to protect against unauthorised access to your information. These include periodic internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to our systems where we store your personal information. All information gathered on our Platform is securely stored within a controlled database. Access to the servers is password-protected, controlled, and is strictly limited.

We also audit our security practices and procedures annually or as and when the Platform goes through a significant upgrade of its process.

We will retain your information only for as long as it is necessary for providing you with the services available on the Platform, to comply with legal obligations, or until you request termination of your account with Us, whichever is later. However, we do not retain any of your information beyond 5 years, except where required by law.

Upon termination of your account, we will remove your profile from public visibility and restrict further processing of your data. However, for operational, security/fraud detection and legal purposes, we will retain the following user records in our secure databases on Amazon, Google Clouds:

Post-termination of your account, we may continue to use your anonymised data aggregated or combined with other Users' anonymised data

In cases where a User has violated the Terms and Conditions of Our Platform or submits a request for deletion of their personal data, we will promptly take necessary actions in accordance with Paragraph 6(e). However, Juleo reserves the right to retain information required for compliance with applicable laws, fraud detection, or enforcement of our policies.

If you wish to withdraw your consent for processing your information, you may submit a request at genie@juleo.club. However, we will continue to retain information which is required to be retained under the applicable laws.

Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 to access our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service.

For the sake of clarification, we and our third-party partners use cookies, which are text files containing small amounts of information that are downloaded to your device when you visit a website, to provide a personalised browsing experience. These cookies help us identify unique users and sessions, gather information, and store information. No personally identifiable information is retrieved or stored.

Cookies allow Users to navigate between pages efficiently, remember their preferences, and generally improve their browsing experience. These cookies collect information analytics about how Users use a website, for instance, the often visited pages, the time spent on each page, etc.

All information collected by third-party cookies is aggregated and, therefore, anonymous. Using the Platform, the User agrees that these cookies can be placed on their device. The user is free to disable/ delete these cookies by changing their web browser settings.

Juleo reserves the right to change this policy from time to time. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We are constantly looking for new ways to improve Juleo, including updating Our Privacy Policy.

We urge you to periodically review this page for the latest information on your privacy practices. The date on this Privacy Policy reflects the last amended date.

Your continued use and access of the Platform and our services shall be deemed to be your consent for the revised Privacy Policy.

If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our “Contact Us” page. In certain cases, you may have the ability to view or edit your personal information online. In the event, your information is not accessible online, and you wish to obtain a copy of particular information you provided to us, or if you become aware the information is incorrect and you would like us to correct it, or if you would like to exercise any of your rights in relation to your personal information, please contact our customer support services at genie@juleo.club. In the event where your queries/complaints are not resolved within 30 days, you may contact our Grievance Officer immediately.

Subject to legal and contractual requirements for providing services to you, you can refuse to consent to our collection, use, or disclosure of any personal information about you, or you may withdraw your consent to our further collection, use, or disclosure of information at any time in the future by writing to our Grievance Officer.

In the event you have a grievance regarding our privacy policy or data usage policy, or data usage practices, you may reach out to our customer support services at genie@juleo.club. In the event where your queries/complaints are not resolved within 30 days, you may contact our Grievance Officer at the details below:

Upon the User opting out to withdraw such consent, Juleo will not be under any obligation to provide the services or continue using the Platform.